Shipping Policy

Equipment Shipping

All My Satellite Cable satellite equipment is shipped directly to your service address at no additional cost. Professional installation is included with all service plans.

Shipping Timeline

• Standard shipping: 3-5 business days
• Express shipping: 1-2 business days (additional fees may apply)
• Installation scheduling: Within 7-14 days of equipment delivery
• Remote areas may require additional shipping time

What's Included

• Satellite dish and mounting hardware
• Indoor modem/router unit
• All necessary cables and connectors
• Installation guide and documentation
• Professional installation service

Delivery Requirements

• Adult signature required for equipment delivery
• Delivery to service address only
• Safe and secure location for equipment storage
• Access to installation location on scheduled date

Installation Process

Our certified technicians will contact you within 24-48 hours of equipment delivery to schedule installation. Installation typically takes 2-4 hours and includes:

• Site survey and optimal dish placement
• Professional mounting and alignment
• Indoor equipment setup and configuration
• Network testing and optimization
• Customer training and support

Shipping Restrictions

• Service available in 150+ countries
• Some remote locations may have extended delivery times
• Weather conditions may affect installation scheduling
• Special access requirements may apply for certain locations

Damaged or Missing Items

If equipment arrives damaged or items are missing, please contact us immediately at +1 (888) 970-1698. We will arrange for replacement equipment at no additional cost.

Returns and Exchanges

Equipment must be returned upon service cancellation. Return shipping labels will be provided. Failure to return equipment may result in additional charges.

Contact Us

For shipping questions or to track your equipment delivery:

• Phone: +1 (888) 970-1698
• Email: support@mysatellitecable.site
• Customer portal: Available 24/7 online