Returns
Return Policy
Equipment return and refund information
30-Day Satisfaction Guarantee
We're confident you'll love My Satellite Cable service. If you're not completely satisfied within the first 30 days, you can cancel your service and return the equipment for a full refund of monthly service fees.
Return Process
- Contact customer service at +1 (888) 970-1698 to initiate return
- Receive return authorization number and shipping instructions
- Package equipment securely using original packaging when possible
- Ship equipment using provided prepaid return label
- Refund processed within 5-7 business days of equipment receipt
Equipment to Return
All equipment must be returned, including:
- Satellite dish and mounting hardware
- Indoor modem/router unit
- Power adapters and cables
- Original packaging and documentation
- Any additional accessories provided
Return Conditions
- Equipment must be in good working condition
- Normal wear and tear is acceptable
- Damaged equipment may result in replacement charges
- All components must be included for full refund
Refund Information
- Monthly service fees refunded for unused service period
- Installation fees are non-refundable after 30 days
- Equipment charges waived if returned in good condition
- Refunds processed to original payment method
Service Cancellation
To cancel service after the 30-day period:
- Provide 30 days written notice
- Early termination fees may apply
- Equipment must still be returned
- Final bill will include prorated charges
Damaged Equipment
If equipment is damaged during your service period:
- Contact us immediately for replacement
- Warranty covers manufacturing defects
- Customer damage may result in replacement fees
- Insurance options available for equipment protection
Return Shipping
- Prepaid return labels provided for all returns
- Use original packaging when possible
- Package securely to prevent damage during shipping
- Tracking information provided for return shipments
Processing Time
- Return authorization: Same business day
- Equipment inspection: 2-3 business days after receipt
- Refund processing: 5-7 business days
- Credit card refunds may take additional 3-5 business days
Contact for Returns
To initiate a return or for questions about our return policy:
- Phone: +1 (888) 970-1698
- Email: support@mysatellitecable.site
- Available: 24/7 Customer Support Available